Terms and Conditions

1. About these terms

These terms and conditions (“Terms”) govern your use of the Pirk website (pirk.au) and our services. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

Pirk is operated by Pirk Services Pty Ltd (ABN 59 658 679 184), trading as Pirk.

2. What Pirk is (and is not)

Pirk is an independent cosmetic surgery concierge and information service. We research surgeons, compare options, and support you through the process.

Pirk is not:

• A medical provider, clinic, or hospital
• A substitute for medical advice from a qualified health practitioner
• A directory where surgeons pay to be listed or recommended
• A referral service that receives commissions from surgeons

All medical decisions should be made between you and your treating surgeon. Any information provided by Pirk is general in nature and should not be relied upon as medical advice.

3. Eligibility

Our services are intended for individuals aged 18 and over who are located in Australia. By using our services, you confirm that you meet these requirements. This is consistent with AHPRA advertising guidelines which restrict marketing of cosmetic procedures to individuals under 18.

4. Our services

Pirk offers the following services:

• Surgeon comparison — we compare qualified surgeons based on your criteria, procedure type, location, and priorities
• Concierge support — we guide you through the consultation and decision-making process
• Information and content — we publish educational content about cosmetic surgery procedures, recovery, and what to expect

The availability and scope of our services may change at any time without notice.

5. Payments and refunds

Some of our services require payment. All prices are displayed in Australian dollars (AUD) and are inclusive of GST where applicable.

Payments are processed securely by Stripe. We do not store your payment card details.

Our 90% guarantee. If we cannot build you a surgeon comparison that genuinely fits your goals, budget and situation, we will refund 90% of your fee, at any stage. If you change your mind within 48 hours of purchase and before we have begun your research, we will also refund 90% of your fee. The retained 10% covers the cost of setting up and administering your engagement.

Outside those two circumstances, fees are not otherwise refundable once your research has begun, because most of our work happens up front: the research, comparison and planning are largely completed in the first days of your engagement. Deciding not to proceed with surgery does not change your entitlement under this clause.

To request a refund, contact us at hello@pirk.au within 14 days of purchase. Nothing in these terms limits your rights under the Australian Consumer Law, including any right to a remedy where a service is not supplied with due care and skill or is not fit for its purpose.

6. Surgeon information

We take reasonable care to ensure the accuracy of information about surgeons on our platform, including AHPRA registration, FRACS qualifications, and facility accreditation. However:

• We do not guarantee the accuracy, completeness, or currency of surgeon information
• We do not endorse, recommend, or guarantee any particular surgeon or outcome
• Surgeon availability, pricing, and practices may change without notice
• You are responsible for verifying surgeon credentials and suitability for your needs

7. No medical advice

Nothing on our website or in our communications constitutes medical advice. All content is for informational purposes only. You should always consult directly with a qualified health practitioner before making any decisions about cosmetic surgery.

Pirk does not assess your medical suitability for any procedure. This is the responsibility of your treating surgeon.

8. Intellectual property

All content on our website — including text, images, logos, design, and code — is owned by Pirk Services Pty Ltd or used under licence. You may not reproduce, distribute, or create derivative works from our content without our written permission.

9. User conduct

When using our website and services, you agree not to:

• Provide false or misleading information
• Use our services for any unlawful purpose
• Attempt to access restricted areas of our website
• Interfere with the operation of our website or services
• Scrape, copy, or harvest content from our website

10. Limitation of liability

To the maximum extent permitted by Australian law, Pirk and its directors, employees, and contractors will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services.

Our total liability for any claim relating to our services is limited to the amount you paid to us for the specific service giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded under Australian Consumer Law.

11. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Changes to these terms

We may update these Terms from time to time. Changes will be posted on this page with an updated date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.

13. Governing law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts of New South Wales.

14. Contact us

If you have questions about these Terms, contact us:

• Email: hello@pirk.au
• Phone: 1800 577 017
• Website: pirk.au/contact