200+ Surgeons Compared (and counting)✦Qualifications Checked✦Independent Research✦350+ Clients Supported✦2,800+ Pirk Journeys Started✦Australia's Independent Cosmetic Concierge✦200+ Surgeons Compared (and counting)✦Qualifications Checked✦Independent Research✦350+ Clients Supported✦2,800+ Pirk Journeys Started✦Australia's Independent Cosmetic Concierge✦200+ Surgeons Compared (and counting)✦Qualifications Checked✦Independent Research✦350+ Clients Supported✦2,800+ Pirk Journeys Started✦Australia's Independent Cosmetic Concierge✦200+ Surgeons Compared (and counting)✦Qualifications Checked✦Independent Research✦350+ Clients Supported✦2,800+ Pirk Journeys Started✦Australia's Independent Cosmetic Concierge✦
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Legal

Privacy Policy

Last updated: 4 April 2026

1. Who we are

Pirk is operated by BBFT Services Pty Ltd (ABN to be confirmed), trading as Pirk (“we”, “us”, “our”). We are an Australian cosmetic surgery concierge service. Our website is pirk.au.

2. What information we collect

We may collect the following personal information:

  • Identity information — your name, email address, phone number
  • Health-adjacent information — the procedure you are considering, your location, budget range, and priorities (collected via our quiz)
  • Payment information — processed securely by Stripe. We do not store card details on our servers.
  • Usage data — pages visited, time on site, device type, and referral source (collected via cookies and analytics tools)
  • Communications — any emails, messages, or call notes from interactions with our team

3. How we collect information

We collect information when you:

  • Complete our online quiz or assessment
  • Submit a contact, email capture, or waitlist form
  • Book or attend a discovery call
  • Make a payment via our checkout
  • Browse our website (via cookies and tracking pixels)
  • Communicate with us by email, phone, or social media

4. How we use your information

We use your information to:

  • Compare suitable surgeons based on your criteria
  • Provide our concierge service and communicate with you about your enquiry
  • Process payments
  • Send you relevant content, updates, or marketing (only with your consent)
  • Improve our website, services, and user experience
  • Comply with legal obligations

We will never sell your personal information to third parties.

5. Third-party services

We use the following third-party services that may process your data:

  • Stripe — payment processing
  • Vercel — website hosting
  • Meta (Facebook/Instagram) — advertising pixels and conversion tracking
  • TikTok — advertising pixels and conversion tracking
  • Google — analytics and advertising
  • GoHighLevel (GHL) — CRM and email communications
  • Pipedrive — sales CRM
  • Anthropic (Claude) — AI-assisted comparison (no personal health data is stored by Anthropic)

Each provider has their own privacy policy governing their use of your data. We only share the minimum information necessary for them to provide their service.

6. Cookies and tracking

Our website uses cookies and tracking pixels from Meta, TikTok, and Google to measure advertising effectiveness and improve your experience. You can manage your cookie preferences at any time using the cookie settings on our website or through your browser settings.

For more information about cookies, visit allaboutcookies.org.

7. Data storage and security

Your data is stored on secure servers provided by Vercel and Neon (PostgreSQL). We use encryption in transit (HTTPS) and follow industry-standard security practices. Access to personal data is restricted to authorised team members only.

While we take reasonable steps to protect your information, no method of electronic storage is 100% secure and we cannot guarantee absolute security.

8. Data retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. If you request deletion of your data, we will action this within 30 days unless we are required by law to retain it.

9. Your rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications at any time
  • Withdraw consent for data processing
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

10. Marketing communications

If you subscribe to our email list or complete our quiz, we may send you relevant content and updates. Every email includes an unsubscribe link. You can opt out at any time and we will remove you from our marketing list within 5 business days.

11. Children

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. This is consistent with AHPRA advertising guidelines which restrict marketing of cosmetic procedures to individuals under 18.

12. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated “last updated” date. We encourage you to review this page periodically.

13. Contact us

If you have questions about this policy or wish to exercise your rights, contact us: