Privacy Policy

PIRK SERVICES PTY LTD (ACN 658 679 184) t/as Pirk Services of 207/28 Riddell Parade, Elsternwick, Victoria 3185 Australia (Pirk, us, we, our) takes your privacy seriously and is committed to responsible privacy practices.

Please read the following privacy policy (Privacy Policy) to understand how how we collect, use, disclose, store, handle and protect your personal information. We hope that this will help you make an informed decision about sharing personal information with us. As well as applying to our interactions with you, this Privacy Policy also applies to all information collected over this website pirk.au and any and all other websites, platforms and/or mobile apps operated by us.

This Privacy Policy sits alongside our Terms of Use, and any other terms and conditions that apply to the products and services we provide to you.

What is personal information?

In this Privacy Policy, ‘personal information’ has the meaning set out in applicable privacy laws, including the Privacy Act, 1988 (Cth) (Privacy Act). In general terms, personal information is information (whether fact or opinion) about an individual who is identified or reasonably identifiable from that information or other information combined in with that information.

Some types of personal information are classified as ‘sensitive information’ and/or ‘health information’, which are subject to additional protection under the Privacy Act. Sensitive information may include information about your racial origin and health status; health information may include information about a health-related service you have had or will receive, including test results and appointment details.

What types of personal information do we collect?

The types of personal information we collect about you will depend on the purpose for which we collect your personal information. This can include:

- in the case of clients procuring our products and/or services – your name, billing or postal address, email address, telephone number(s), cosmetic treatment history (if any), payment information (but excluding credit card information or alternative payment method account information, as this information will be processed by our payment gateway partner, Stripe https://stripe.com/au) and your appointment details (as applicable);

For Premium customers only – your date of birth, gender, title, height & weight, health insurance information;

technical information and general analytics, such as web browser type and browsing preferences, Internet service provider, referring/exit pages, date/time stamps, IP address, time zone and geolocation data (if applicable), some of which is collected automatically, arising from your use of our website and/or platforms, as well as information about your usage of our website and/or platforms when browsing – see our separate “Cookies” section below;
if you have requested to receive news about exclusive offers, promotions or events from Pirk or any of our Participating Surgeons or Clinics– your name, mailing or street address, email address and/or telephone number(s);
if you have contacted Pirk to make a complaint, provide feedback, submit an enquiry or request a call-back – your name, mailing or street address, email address and telephone number(s);
any additional information you provide during the appointment or service booking process to determine if a Participating Surgeon or Clinic is right for you, which may include personal information;
in the case of prospective employees or external contractors – information contained in your application or résumé, recorded during any interview, or obtained through any pre-employment checks, and government-issued identifiers such as tax file numbers; and
in the case of our suppliers and distributors – your name, mailing or street address, email address and telephone number(s).

Your personal information will be processed in accordance with, and we suggest you familiarise yourself with, Stripe’s privacy policy here.

Generally, we will not collect sensitive information about you. However, in certain circumstances such as when you procure our Premium Services package, we may need to collect certain limited sensitive information about you. For instance, where you disclose details of a medical condition, allergy or disability to us.

We do not – and will not – collect personal information on individuals under the age of eighteen (18) years old (a minor) and you should refrain from providing any such information to us. If you do provide us with personal information on a minor, either deliberately or accidently, we will immediately remove and destroy this from our servers and systems.

How do we collect personal information?

We collect your personal information directly from you, including when you:

access or use our website;
subscribe to or procure our products or services;
make an appointment / booking with one of our Participating Surgeons / Clinics;
sign up and agree to receive news and exclusive offers, promotions or events;
enter surveys, competitions or promotions, or request information or material from us;
make inquiries about us or our products or services, or otherwise communicate with us, by email, by telephone, in person, via a website or otherwise; and
apply to work with us or are engaged by us as a contractor.

Where it is reasonable and practicable to do so, we will only collect personal information about you from you directly and not from other third parties.

In some cases though, we may receive information about you from our Participating Surgeons and/or Clinics, for example, where you have contacted them initially to book any service or treatment. Any information that we receive from these sources may be combined with information we hold, or you provide to us. For example, our services are not only made available via our website, but may also be integrated into the services of our Participating Surgeons and/or Clinics. When you use any of their services, you may provide booking information to our Participating Surgeons and/or Clinics who, where permitted to do so, then forward your details to us for administration and non-clinical related processing purposes.

In limited circumstances, we may collect personal information about you from publicly available sources (such as Linked-In or other social media sites). We may also collect personal information through other third parties such as our service providers or through promotional and marketing activities. Whilst we will always maintain robust privacy practices, we are not responsible for the privacy practices of other parties, including our payment gateway providers and Participating Surgeons and/or Clinics, so you should review their relevant privacy policy to satisfy yourself as to how they protect and handle your personal information.

We also use the following technologies to collect technical information and general analytics:

cookies, which are data files that are placed on your device when you visit our website and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org;
log files, which track actions occurring on our website; and
web beacons, tags, and pixels, which are electronic files used to record information about how you browse our website.

You may disable your web browser from accepting cookies and other tracking technologies used to collect technical information and general analytics on you when browsing our website. If you do so, you can still access our website, but it may impact your user experience.

In addition to Pirk cookies, certain third parties may deliver cookies to your device for a variety of reasons. For example, we sometimes use various web analytics tools that help us understand how visitors engage with our website. Any third party links or advertising on our website may also use cookies; you may receive these cookies by clicking on the link to the third party site or advertising. We do not control the collection or use of information by these third parties, and these third party cookies are not subject to this Privacy Policy. You should contact these companies directly if you have any questions about their collection and/or use of information. When linking to any other site, you should always check the relevant website’s privacy policy before providing any personal information.

You may also opt out of certain targeted web-advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

Can you choose not to disclose your personal information?

If you contact us to make a general enquiry about us or our business, you do not have to identify yourself or provide any personal information. Alternatively, you can also notify us that you wish to deal with us using a pseudonym.

If we cannot collect personal information about you or if you use a pseudonym, we may not be able to provide you with the information or assistance you require. For example, we will not be able to send you information you have requested if you have not provided us with a valid email address or telephone number. Furthermore, if you wish to procure our services but we cannot collect health information about you or you use a pseudonym, we may not be able to provide you with our services.

How do we use your personal information?

We use your personal information for the purposes collected including managing our business and providing our products and services to you, including to:

manage and administer our non-clinical and administration services for Participating Surgeons and/or Clinics, and to manage, plan and arrange applications, consultations and appointments for you with us, our Participating Surgeons and/or Clinics, and/or between healthcare practitioners;
engage with healthcare practitioners, pharmacies, medical insurance companies and other third parties on your behalf where required and permitted to do so in order to provide our products and services to you ,
where permitted, facilitate your receipt of goods or services from Participating Surgeons and/or Clinics that you have consented to appoint;
communicate with you, and to address any issues or complaints that we or you may have regarding our relationship, our products/services, and/or in relation to any Participating Surgeon or Clinic;
verify your identity (for example, if you request access to the personal information we hold about you);
prevent, detect and investigate suspicious, fraudulent, criminal or other activity that may cause you, us or others harm, including in relation to our products and services;
comply with our legal obligations such as notifying you of matters that we may be required by law to do so;
identify opportunities to improve our products and services and to improve our service to you;
gain insights about you so that we can serve you better, understand your preferences and interests, personalise your experience and/or enhance products and services you are offered and receive;
for direct marketing purposes (see further the “Direct marketing” section below); and
contact you regarding any of the above, including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner.

We may also use or disclose your personal information for our administrative, planning, product or service development, quality control, survey and research purposes, and for other purposes to which you have consented, or as otherwise permitted or required by law.

Technical information and general analytics is used for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are on our website, and to improve our website and our products and services.

To whom do we disclose personal information?

We may disclose your personal information to third parties in connection with the purposes described above (see the “How do we use your personal information?” section).

This may include disclosing your personal information to the following types of third parties:

Participating Surgeons and/or Clinics, healthcare practitioners;
pharmacies, medical insurance companies and related organisations;
any potential third party acquirer of our business or assets, and advisors to that third party;
our professional advisers (such as lawyers, accountants or auditors) and insurers;
our employees, contractors and third party service providers who assist us in performing our functions and activities e.g. payment systems operators and financial institutions, cloud service providers, data storage providers, logistics and shipping companies, telecommunications providers and IT support services providers;
organisations authorised by us to conduct promotional, research or marketing activities;
third parties to whom you have authorised us to disclose your information (e.g. referees and select surgeons or service providers);
any regulatory or governmental authority on receipt of valid order to do so; and
any other person as required or permitted by law.

We also use third party service providers to provide us with web analytics services, such as Google Analytics and Heap. You can read more about how Google Analytics and Heap use your personal information here and here, respectively. You can also opt-out of Google Analytics here.

If we disclose your personal information to third parties we will use reasonable commercial efforts to ensure that such third parties only use your personal information as reasonably required for the purpose of disclosure and in a manner consistent with applicable privacy laws, for example (where commercially practical) by including suitable privacy and confidentiality clauses in our agreement with a third party service provider to which we disclose your personal information.

Direct marketing communications

We will only send you direct marketing communications (either through mail, SMS or email), including offers any news and exclusive offers, promotions, or events, where you have consented to do so.

You may opt-out of receiving direct marketing communications at any time by contacting us or by using opt-out facilities provided in the direct marketing communications.

How to we store personal information?

We store your personal information in paper-based files and/or other electronic record keeping methods in secure databases. Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed).

Does personal information leave Australia?

Your personal information may be transferred overseas or stored overseas for a variety of reasons, including where our cloud hosting service providers are located outside Australia. It is not practical for us to list every country where such overseas recipients may be located, however such countries are likely to include the U.S.A., U.K., Germany and Spain.

In some instances, we may need to ask you before we can share or disclose your information overseas. If your personal information is transferred to a jurisdiction which does not have privacy or data protection laws as comprehensive as those in Australia, we will take commercially reasonable steps to obtain a contractual commitment from the recipient to handle your information in accordance with the Australian Privacy Act and the Australian Privacy Principles

How do we protect your personal information?

We implement reasonable measures to protect and safeguard your personal information from misuse, loss and theft, and unauthorised access, modification or disclosure.

However, particularly in relation to electronic data stores and due to the fact that the Internet is inherently insecure, we cannot guarantee the security of transmission of personal information disclosed to us online. Accordingly, you transmit your personal information to us online at your own risk and are encouraged to exercise care in sending personal information via the internet. Please notify us immediately if you know or reasonably suspect that your personal information has been subject to any data breach, breach of security or other unauthorised activity.

To the maximum extent permitted by applicable law, we exclude all liability (including in negligence) for the consequences of any unauthorised access to, modification of, disclosure of, misuse of or loss or corruption of any personal information. Nothing in this Privacy Policy restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law, including the Competition and Consumer Act 2010 (Cth), or any liability which cannot be excluded due to the operation of applicable laws.

How long do we keep your personal information?

We typically retain your personal information for the period necessary for the purposes for which your personal information was collected (as outlined in this Privacy Policy) unless a longer retention period is required by law or if it is reasonably necessary for us to comply with our legal obligations, resolve a dispute or maintain security.

When personal information is no longer required, we will take reasonable steps to delete the personal information from our systems or de-identify the personal information.

How can you access and correct your personal information?

You may request access to any personal information we hold about you at any time by contacting us at info@pirk.com.au. We will provide access to that information in accordance with the Privacy Act, subject to any exemptions that may apply. We may charge an administration fee in limited circumstances, but we will let you know in advance if that is the case.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it by contacting us at info@pirk.com.au. Where we agree that the information needs to be corrected, we will update it. If we do not agree, you can request that we make a record of your correction request with the relevant information.

You can also ask us to notify any third parties that we provided incorrect information to about the correction. We’ll try and help where we can – if we can’t, then we’ll let you know.

Questions or Complaints?

If you have any questions, concerns or complaints about our collection, use, disclosure or management of your personal information, please contact us at info@pirk.com.au.

We are committed to resolving any complaints reasonably and to ensuring that we are doing the right thing by our clients. We will make all reasonable inquiries and your complaint will be assessed with the aim of resolving any issue in a timely and efficient manner.

If you have raised a complaint with us and you are dissatisfied with the outcome or have further concerns about the way we handle your personal information, under the Privacy Act, you may complain to the Information Commissioner at the Office of the Australian Information Commissioner, whose contact details are set out below:

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Online: www.oaic.gov.au
Email: enquiries@oaic.gov.au

How to contact us

If you have a query, concern or complaint about the manner in which your personal information has been collected or handled by us or would like to request access to or correction of the personal information we hold about you, please contact us using the details provided below:

Privacy Officer
Pirk Services Pty Ltd

207/28 Riddell Parade, Elsternwick,

Victoria 3185 Australia

Phone:[insert]

Online: [insert]
Email: at info@pirk.com.au

Changes to this Policy

We may change or update this Privacy Policy from time to time to keep it up to date with legal requirements and the way we operate our business. An up-to-date version of this Privacy Policy is available at any time on this page. You are responsible for reviewing this Privacy Policy periodically and informing yourself of any changes. We suggest that you check back regularly. If we make significant changes to our Privacy Policy, we will seek to inform you by notice on our website or by email.

Published: October 2022