Legal

Privacy Policy

Last updated: 10 November 2026

1. Who we are

Pirk is operated by Pirk Services Pty Ltd (ABN 59 658 679 184), trading as Pirk (“we”, “us”, “our”). We are an Australian cosmetic surgery concierge service. Our website is pirk.au.

2. What information we collect

We may collect the following personal information:

Identity information — your name, email address, phone number
Enquiry information — the procedure you are considering, your location, budget range, timeline and priorities
Health information — with your consent, what you tell us about your health and medical history, such as previous surgery, conditions, medications and allergies. This is sensitive information under the Privacy Act 1988 and we only collect it to support your surgery journey
Payment information — processed securely by Stripe. We do not store card details on our servers.
Usage data — pages visited, time on site, device type, and referral source (collected via cookies and analytics tools)
Communications — any emails, messages, or call notes from interactions with our team

3. How we collect information

We collect information when you:

Complete our online assessment
Submit a contact, email capture, or waitlist form
Book or attend a discovery call
Make a payment via our checkout
Browse our website (via cookies and tracking pixels)
Communicate with us by email, phone, or social media

4. How we use your information

We use your information to:

Compare suitable surgeons based on your criteria
Provide our concierge service and communicate with you about your enquiry
Prepare a client brief for the practice of a surgeon you choose to consult (see section 5)
Process payments
Send you relevant content, updates, or marketing (only with your consent)
Improve our website, services, and user experience
Comply with legal obligations

We will never sell your personal information to third parties.

5. Sharing your information with surgeons

If you are a Full Support client, we prepare a short client brief to help your surgeon’s team prepare for your consultation. It is written from what you have told us and can include your goals, your relevant health and medical history, what matters to you in choosing a surgeon, and the questions you’d like answered.

We only send a brief to the practice of a surgeon you have chosen to consult, and only with your consent under your concierge agreement
We never include your budget or what you pay Pirk
You can ask to see your brief first, ask us to leave anything out, or ask us not to send one
Once a practice receives your brief, it is also covered by that practice’s own privacy obligations
If you have chosen Match Only, we do not send your details to any surgeon

Pirk is independent. Surgeons do not pay us commissions, referral fees or listing fees, so sharing your brief never earns us anything from a surgeon.

6. Third-party services

We use the following third-party services that may process your data:

Stripe — payment processing
Vercel — website hosting
Meta (Facebook/Instagram) — advertising pixels and conversion tracking
TikTok — advertising pixels and conversion tracking
Google — analytics and advertising
GoHighLevel (GHL) — CRM and email communications
Pipedrive — sales CRM
Anthropic (Claude) — AI tools that help us prepare surgeon comparisons and client briefs from your enquiry and call notes, which can include health information. Under Anthropic’s commercial terms, this information is not used to train their models

Each provider has their own privacy policy governing their use of your data. We only share the minimum information necessary for them to provide their service. Some of these providers store or process information outside Australia, including in the United States.

7. Cookies and tracking

Our website uses cookies and tracking pixels from Meta, TikTok, and Google to measure advertising effectiveness and improve your experience. You can manage your cookie preferences at any time using the cookie settings on our website or through your browser settings.

For more information about cookies, visit allaboutcookies.org.

8. Data storage and security

Your data is stored on secure servers provided by Vercel and Neon (PostgreSQL). We use encryption in transit (HTTPS) and follow industry-standard security practices. Access to personal data is restricted to authorised team members only.

While we take reasonable steps to protect your information, no method of electronic storage is 100% secure and we cannot guarantee absolute security.

9. Data retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. If you request deletion of your data, we will action this within 30 days unless we are required by law to retain it.

10. Your rights

Under the Australian Privacy Act 1988, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of marketing communications at any time
Withdraw consent for data processing
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

11. Marketing communications

If you subscribe to our email list or complete our quiz, we may send you relevant content and updates. Every email includes an unsubscribe link. You can opt out at any time and we will remove you from our marketing list within 5 business days.

12. Children

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. This is consistent with AHPRA advertising guidelines which restrict marketing of cosmetic procedures to individuals under 18.

13. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated “last updated” date. We encourage you to review this page periodically.

14. Contact us

If you have questions about this policy or wish to exercise your rights, contact us: